Proactive Outreach allows businesses to reach out to customers with timely, personalized, actionable information—delivering improved service while reducing the volume of incoming calls. This automated customer contact solution uses the organization’s own business systems to trigger automated outbound phone calls, emails, and other messages. Customers can then act immediately on the information provided, using self-service options, or request to speak to someone to resolve more complex matters.
Proactive Outreach solutions from Avaya help businesses across many industries reduce costs, achieve higher levels of customer satisfaction, and improve operational efficiencies. In the Financial Services and Healthcare sectors, Avaya has enabled companies to improve core processes such as collections, customer acquisition and retention, and mortgage modification, as well as patient payment recovery and patient-consumer outreach.